Communication Courses
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Appraisals and PDRs - Managing Performance Course
- From £895 for up to 8 delegates for a private course
- Next scheduled course: 15 Oct 25, £345 per delegate + VAT
View Full Course Appraisals which are planned, structured and implemented effectively allow managers to improve communications within their team and improve on training and development plans. This course teaches delegates how to manage appraisals and PDR's effectively. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT15 Oct 25Virtual£34513 May 26Virtual£34514 Oct 26Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationFrom£895 +VAT for up to 8 delegatesAssertiveness Skills Course
- Next scheduled course: 08 Sep 25, £395 per delegate + VAT
View Full Course Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT08 Sep 25Durham£39526 Nov 25Virtual£34527 Feb 26Virtual£34525 Nov 26Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesBuilding an Effective Team Course
- Next scheduled course: 10 Oct 25, £395 per delegate + VAT
View Full Course Effective teamwork is fundamental to the success of any organisation. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the central methodology of most organisations in the private, non-profit, and government sectors.
With teams at the core of corporate strategy, your success as an organisation can often depend on how well you and other team members operate together.
In most teams, the energies of individual members work at cross-purposes. Individuals may ... View Full Course >>- Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT10 Oct 25Durham£39506 Aug 26Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesBusiness and Report Writing Skills Course
- Next scheduled course: 10 Sep 25, £395 per delegate + VAT
View Full Course A one day programme focused on written business communication.
To write effectively requires knowledge of the process for constructing written business communications. When applied to various types of written communication such as a report, presentation, memo, letter, e-mail, this knowledge helps produce clear, concise, unambiguous communications.
The programme provides delegates with a chance to obtain the knowledge, test its application, and thus become more confident when faced with a written communication task at work. <b... View Full Course >>- Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT10 Sep 25Durham£395Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesChairing Effective Meetings Course
- Next scheduled course: 19 Sep 25, £345 per delegate + VAT
View Full Course Meetings are important for management and communication. When it comes to the serious stuff, face-to-face meetings are effective because they outdo the written words of emails and memos, and out-perform the effectiveness of telephone conferencing.
Meetings are costly of both time and money. A poorly structured and managed meeting will waste the time of everyone, will cost the time of everyone, and make people dread attending in the future.
This course aims to showcase the skills and knowledge needed to chair a meeting successf... View Full Course >>- Duration: 3 Hours
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Prices per delegate on a public course. All prices exclude VAT19 Sep 25Virtual£34531 Oct 25Virtual£34512 Dec 25Virtual£34518 Sep 26Virtual£34530 Oct 26Virtual£34511 Dec 26Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesCoaching and mentoring is a highly effective way of raising awareness and driving performance at all levels of an organisation. However, good coaches and mentors need training. To embed coaching capability across your organisation, you must first equip managers with the abilities and training they need to coach effectively. View Full Course >> - Duration: 1 Day
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Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesConflict Management Course
- From £895 for up to 12 delegates for a private course
- Next scheduled course: 26 Nov 25, £345 per delegate + VAT
View Full Course Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT26 Nov 25Virtual£34514 July 26Virtual£34525 Nov 26Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationFrom£895 +VAT for up to 12 delegatesGood customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT25 Sep 25Durham£39511 Dec 25Durham£395Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesCustomer Care Dealing with Difficult and Aggressive Behaviour Course
- Next scheduled course: 28 Aug 25, £395 per delegate + VAT
View Full Course This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT28 Aug 25Durham£39519 Nov 25Durham£395Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesDecision Making and Problem Solving Course
- From £895 for up to 8 delegates for a private course
View Full Course Common problems are just that - all too common. Often they require a standardised language and approach to problem solving across an entire organisation. This course assists organisations in developing a standardised, yet flexible problem solving process that integrates easily into any current organisational format. View Full Course >> - Duration: 1 Day
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Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationFrom£895 +VAT for up to 8 delegatesBeing able to let go and delegate tasks to others can be one of the hardest managerial responsibilities. The temptation is just to do it yourself – right? You think it will be quicker after all you're likely to do a much better and quicker job and you simply haven’t got the time to show someone else.
Wrong - lack of delegation will lead to you slowly drowning in work. Tasks will become half-finished or poorly executed and you will end up with a disgruntled and demotivated team who are crying out to take on more responsibility.
<br/... View Full Course >>- Duration: 1 Day
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Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesEffective Online Meetings using Microsoft Teams and Zoom Course
- From £645 for up to 8 delegates for a private course
View Full Course Online meetings often fall short. Discover how you can make your meetings more interactive with Zoom and MS Teams.
This course looks at best practice and how the tools in Zoom and MS Teams can help you achieve this.
View Full Course >>- Duration: 3 Hours
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Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationFrom£645 +VAT for up to 8 delegatesHR Essentials Course
- Next scheduled course: 16 - 17 Sep 25, £695 per delegate + VAT
View Full Course This course is aimed at staff within organisations who possess very little formal knowledge of personnel management but have a level of responsibility for it. The course is intended to raise awareness and understanding of the main areas of involvement.
The workshops are designed to be highly interactive using a combination of discussion, exercises and quizzes, examples of best practice and recent case law to help participants apply the techniques to their every-day work and problems.
It greatly enhances the relevance and under... View Full Course >>- Duration: 2 Days
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Prices per delegate on a public course. All prices exclude VAT16 - 17 Sep 25Virtual£69511 - 12 May 26Virtual£69515 - 16 Sep 26Virtual£695Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesInterviewing Skills Course
- Next scheduled course: 03 Nov 25, £345 per delegate + VAT
View Full Course This interactive course enhances interview skills by providing an opportunity to learn the different phases of interviewing: preparation and planning, conducting an interview, and following up. This includes a high level of delegate participation. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT03 Nov 25Virtual£34528 July 26Virtual£34502 Nov 26Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesThis modular programme is designed to further develop the skills of managers and potential managers. Building leadership capabilities across this level should not only strengthen individual skills but also facilitate the transfer of best practice across the organisation.
Between each workshop delegates will be given work assignments to reinforce and embed the skills learned at each workshop. Recognising the busy nature of the delegates role, the design of these assignments will be thought provoking and practical rather than time consu... View Full Course >>- Duration: 15 Days
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Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesManaging Difficult Conversations Course
- Next scheduled course: 13 Aug 25, £345 per delegate + VAT
View Full Course This course covers how to prepare in advance of a difficult conversation. You will gain useful techniques, strategies and tips to help make the conversation more productive and less daunting.
View Full Course >>- Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT13 Aug 25Virtual£34524 Nov 25Virtual£34514 May 26Virtual£34512 Aug 26Virtual£34523 Nov 26Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesManaging Employee Mental Well-being - Managing Stress in Others Course
- From £995 for up to 8 delegates for a private course
- Next scheduled course: 02 Dec 25, £475 per delegate + VAT
View Full Course The aim of this course is to identify stress in self and others and what we can do to manage this that promotes a positive health and wellbeing culture at work. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT02 Dec 25Newcastle£47531 July 26Newcastle£47501 Dec 26Newcastle£475Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationFrom£995 +VAT for up to 8 delegatesA well run meeting can solve problems, encourage consensus, generate action and develop team spirit. However, meetings that are managed incorrectly can lead to frustrating results such as lengthy deliberations and/or inconclusive outcomes. This course will help delegates understand how to keep a meeting efficient and beneficial for all involved. View Full Course >> - Duration: 0.5 Days
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Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesMinutes are a vital method of recording information and capturing thoughts and ideas. It is important that this becomes an easy process. This Minute Taking course illustrates the various stages of minute taking and covers invaluable techniques. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT12 Sep 25Virtual£34502 Dec 25Virtual£34501 June 26Virtual£34511 Sep 26Virtual£34501 Dec 26Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesMotivated employees who are satisfied, sufficiently challenged and contributing to organisational goals are vital to organisational success. More than monetary compensation is required for employees to be truly motivated. This course shows managers how to maintain a high level of employee motivation. View Full Course >> - Duration: 1 Day
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Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesPersonal Effectiveness and Communication Skills with Clarity 4D Personality Profile Course
- From £945 for up to 12 delegates for a private course
- Next scheduled course: 10 Sep 25, £525 per delegate + VAT
View Full Course This one day, highly interactive, fun, yet practical event has been designed for delegates to learn more about themselves and the different styles of others, increasing personal effectiveness to support the achievement of business and personal goals.
The focus is on individuals becoming more self-aware and identifying how others impact on ourselves and how we impact on other people. Our ability to understand ourselves and others, increases our ability to become for personally effective and influential.
Personal effectiveness... View Full Course >>- Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT10 Sep 25Newcastle£52530 Sep 25Durham£44530 Sep 25Virtual£39511 Nov 25Newcastle£52511 Nov 25Virtual£39508 Dec 25Durham£44508 Dec 25Virtual£39520 May 26Durham£44509 Sep 26Newcastle£52529 Sep 26Virtual£39510 Nov 26Newcastle£52510 Nov 26Virtual£39507 Dec 26Virtual£395Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationFrom£945 +VAT for up to 12 delegatesPresentation Skills Course
- Next scheduled course: 03 Sep 25, £345 per delegate + VAT
View Full Course This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques.
This course involves a high level of delegate participation.
At the end of the course, delegates will be able to plan, outline, and create a presentation. Delegates will also be able to recognise and apply effective presentation techniques. View Full Course >>- Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT03 Sep 25Virtual£34528 Oct 25Durham£39511 Dec 25Virtual£34503 Feb 26Durham£39522 April 26Virtual£34502 Sep 26Virtual£34527 Oct 26Durham£39510 Dec 26Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesMany are leaving PowerPoint behind and using the new Prezi Next software for business presentations. Prezi helps you create exciting, professional and colourful presentations, using both a blank canvas and fully customisable presentation templates. You can insert and customise text, colour schemes, images and videos as well as create your own videos.
Upon completion of this course, delegates will be able to create their own Prezi presentation either from Prezi templates or from scratch, become confident in the creation of non-linear pr... View Full Course >>- Duration: 1 Day
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Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesEffective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT07 Nov 25Virtual£34509 July 26Virtual£34506 Nov 26Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesTrain the Trainer – Training Skills for the Workplace Course
- From £895 for up to 6 delegates for a private course
- Next scheduled course: 18 Aug 25, £425 per delegate + VAT
View Full Course People benefit from training that's well organised and implemented, and the key to successful training is the trainer. Only a trainer who is properly skilled can maximise the learning opportunity. This course is highly interactive and requires attendees to give brief presentations and lessons to the other delegates. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT18 Aug 25Newcastle£42508 Sep 25Durham£34520 Oct 25Newcastle£42503 Dec 25Virtual£29517 Aug 26Newcastle£42519 Oct 26Newcastle£42502 Dec 26Virtual£295Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationFrom£895 +VAT for up to 6 delegatesTrain the Trainer (2 day) Course
- From £1790 for up to 6 delegates for a private course
- Next scheduled course: 22 - 23 Sep 25, £905 per delegate + VAT
View Full Course This highly interactive 2-day course covers the basic training principles required to design and deliver courses on a one-to-one and group basis. This basic training skills course is aimed at those who are new to training, experienced trainers who want to review their current performance as trainers, or managers wanting to develop their staff. View Full Course >> - Duration: 2 Days
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Prices per delegate on a public course. All prices exclude VAT22 - 23 Sep 25Newcastle£90507 - 08 Oct 25Durham£74518 - 19 Nov 25Newcastle£90503 - 04 Dec 25Durham£74511 - 12 May 26Durham£74521 - 22 Sep 26Newcastle£90506 - 07 Oct 26Durham£74517 - 18 Nov 26Newcastle£90502 - 03 Dec 26Durham£745Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationFrom£1790 +VAT for up to 6 delegates26 of 26 Results- You don't seem to have any favourites stored yet. To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page.
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We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377No results found on this page, searching our other coursesCourse Reviews Programming bespoke functions, familiarity of code, variety of available techniques.P.L. WestRock, VBA Essentials using Excel
Following this training what are you going to do differentlyI will be reviewing the excel spreadsheets that I use on a regular basis to see how I can improve them by using different formulasC.P. , Excel Level 2
Are there any aspects of the course which you feel require improvementNo, I found it to be excellent.J.F. London Borough of Merton, SharePoint and Teams Overview
Extremely informative and very beneficial in enhancing my knowledge and skillsA.P. South Tyneside Council, Excel Level 2
Any other comments or recommendationsVery good, useful course.K.G. South Tyneside Council, Excel Level 3
Excellent courseR.D. Sintons Law, Adobe Photoshop Level 1
I very much enjoyed the training and hope I can now put it into practice.Z.B. NHSBSA, Microsoft Power BI Desktop
Following this training what are you going to do differentlyPRIME TIME = book time in with myself to concentrateH.Y. British Engines UK Ltd, Time Management Janet Hope Kath Lambton
Following this training what are you going to do differentlyLearn to say no to people when I need to focus on my key tasksV.W. North East Business Innovation Centre, Time Management
I thoroughly enjoyed this courseJ.P. South Tyneside Sunderland NHSFT, Excel Level 2
Really enjoyed the breakdown of seeing our own accounts, double clicks etc.M.O. Durham County Council, Google Ads
Really enjoyed the course and found it really useful.H.P. Labour Party, Excel Level 1
Following this training what are you going to do differentlyI will be a lot more efficient and not waste so much time on Excel figuring things out.L.M. Blue Phoenix, Excel Level 1
Any other comments or recommendationsTrainer was good at delivering the info and being helpfulR.S. ENGIE Fabricom, Excel Level 1
I really enjoyed the courseN.M. Kaefer, Excel Level 2
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Appraisals and PDRs - Managing Performance Assertiveness Skills Building an Effective Team Business and Report Writing Skills Chairing Effective Meetings Coaching and Mentoring Conflict Management Customer Care Customer Care Dealing with Difficult and Aggressive Behaviour Decision Making and Problem Solving Delegation - The Art of Effective Delegation Effective Online Meetings using Microsoft Teams and Zoom HR Essentials Interviewing Skills Leadership and Management Development Programme Managing Difficult Conversations Managing Employee Mental Well-being - Managing Stress in Others Managing Meetings Minute Taking Motivating Employees Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile Presentation Skills Prezi - Creating Professional Presentations Telephone Skills Train the Trainer – Training Skills for the Workplace Train the Trainer (2 day) -