All Training Courses

This Microsoft Access course is for delegates who have sound skills in the use of MS Access and are now ready to expand their knowledge into some of the more specialised and advanced features of the software. This course will provide delegates with the skills needed to create complex queries, create macros to automate tasks, enhance forms and reports and use the Access programming language Visual Basic for Applications (VBA), enabling delegates to really take control of their databases.

This Access course enables delegates to progress from the one level databases associated with holding data in Microsoft Excel, to multiple table relational databases, covering all the basics including the advantages and disadvantages. This course is a perfect starting point for a future in data manipulation.

This Acrobat Professional course will enable delegates to share electronic versions of documents with others in a format that allows them to view, print, and even review the content, even if they don't have the original software that was used to create the file. In this course, delegates will use Adobe Acrobat to convert documents to PDF files, and will customise PDF files for both their needs and the needs of the reader.

The Advanced After Effects Course is a great next step if you have already attended the beginners After Effects course and want to learn the more advanced features for producing motion graphics and visual effects. You will go through topics such as masking, keyframes, shapes, path animation, working with effects, 3D, tracking plus lots more.

This 2 day Instructor led Advanced After Effects Class runs at our York Centres and can also be held as a closed course at your preferred location for a team of people.

This 2 day live course covers all of the basic skills needed to start using Adobe After Effects properly.

During the course you will learn to work with layers in After Effects, understand keyframing, control animations, work transparency, and better understand rendering and output.

By the end of the class you will be able to competently edit your video content using After Effects and applying best practice techniques taught by an Adobe Certified Instructor.

This course is designed to take participants through the development process of building software demonstrations and interactive simulations. The course is task-based, with participants learning by recording and updating projects. Along with covering the key features of Captivate, the course focuses on best practices to record Captivate projects.

This practical, one-day course introduces delegates to Adobe’s powerful Firefly generative AI technology and its integration across key Creative Cloud applications. Aimed at designers, marketers, content creators, and anyone curious about AI-powered creativity, the session explores how to streamline workflows and boost creative output using Firefly and AI-enhanced features in Photoshop, Illustrator, and InDesign.

Through hands-on exercises and real-world examples, delegates will gain confidence using the latest generative features to create and edit images, illustrations, layouts, and more.

Adobe Illustrator is a drawing and design package. This course will give you the experience you need to produce professional Graphics and illustrations, and will increase your levels of productivity and creativity within illustrator. Once you have completed this course you can move on to the Adobe Illustrator Advanced course.

This course will take you through the advanced techniques of Illustrator, helping you to become more efficient and effective when using Adobe Illustrator.

Adobe InDesign is an industry-leading program that takes desktop publishing and design to a new level. The goal of this course is for you to be able to create simple but professional documents that are ready to use for the web and for print.

This course, aimed at those who have attended the Introduction to InDesign, will introduce the advanced tools and techniques through hands on exercises and theory.

This course has been designed with beginners in mind. It is an introduction into the features of Adobe Photoshop, guiding the delegates around the imaging tools required to enhance and manipulate graphics, in order for them to be placed into publications.

Adobe Photoshop is the industry standard image manipulation tool. This course, aimed at those who have attended the introduction to Photoshop course or have used it regularly. Delegates will gain an understanding of Photoshop to use it with confidence for both print and web applications.

The following is a general outline. The range of topics covered during your training is dependent upon student level, time available and preferences of your course booking.

Premiere Pro Getting Started is a 2 day hands on training course which covers the basics of using Adobe Premiere Pro. The course starts at the very beginning discussing concepts like storyboarding, resolution and frame rate.

You will learn how to import footage, take clips and create your own sequences. Within these sequences you will then make adjustments with a variety of editing tools such as slip and slide or ripple and roll.

As the course progresses you will learn how to apply transitions and adjust them, create titles and edit them, and apply things like captions to your video.

In addition to the video editing process you will also learn to work with audio, apply effects, work with ducking and lots more.

If you want to get up and running quickly and professionally with Premiere Pro this live course is the answer.

This one-day hands-on course introduces participants to Affinity Publisher, Serif’s powerful desktop publishing tool. Ideal for those creating professional layouts for print or digital use, the course covers everything from document setup and working with text and images, through to advanced formatting, creative design elements, and preparing documents for export.

Participants will gain practical experience designing multi-page layouts with consistent formatting, placing and manipulating images, applying styles, using master pages and templates, and exporting to various formats.

This course is designed for marketing professionals, content creators, in-house designers, admin teams producing reports or newsletters, and anyone involved in creating visual documents for print or digital distribution.

Appraisals which are planned, structured and implemented effectively allow managers to improve communications within their team and improve on training and development plans. This course teaches delegates how to manage appraisals and PDR's effectively.

ArcGIS Advanced builds on the material covered on the Introduction-level courses, and explores some of the more advanced capabilities of ArcGIS Desktop.

ArcGIS Advanced Day 1 leans more towards topics concerning data analysis and presentation. The course explains the benefits of the Geodatabase format, explores the more advanced functions relating to everyday operations such as Labelling, Symbology Editing and Layouts, and introduces the software's Reporting function.

ArcGIS Advanced Day 2 leans more towards topics concerning data editing and data processing. The course explains the more advanced data capture functions & keyboard shortcuts, and shows how to use the Field Calculator for smart attribute editing. It will also demonstrate the use of the ArcToolbox menus for geoprocessing, and introduce the concept of Modelbuilder for the automation of repetitive workflows.

The course is suitable for ArcGIS users with previous experience (at least 6 months would be recommended), or those who have recently attended an Introduction-level course.

Through a combination of tutor led teaching and hands-on exercises the course aims to give users confidence to use the power of the latest version of ArcGIS Pro to present, manipulate and analyse information geographically, in order to be able to make more informed decisions, share information effectively ... and produce great looking maps!

Articulate Rise 360 is a web-based, fully responsive authoring app included in the Articulate 360 subscription. It allows you to create e-learning courses that automatically adapt to every device—desktops, laptops, and mobile devices. With Rise 360, you can build interactive, multimedia-rich lessons using customisable blocks, including quizzes and knowledge checks. It’s a convenient way to create engaging training content without the need for software downloads or a steep learning curve.

This course covers how to create a Rise project, from adding the initial lessons and content to integrating quizzes, and then shows you how to customise your course appearance with different themes. Plus, learn how to open your course to collaboration with others and export it for sharing.

Articulate Storyline is an authoring software used to build interactive content for online learning. It empowers you to create custom e-learning courses that adapt seamlessly to various devices, including desktops, laptops, tablets, and smartphones. With Storyline 360, you can easily design engaging interactions, personalise content, and deliver high-quality training experiences across different platforms.

During this course delegates will learn how to use Storyline to create effective and interactive eLearning projects either for desktop or mobile devices.

The course covers software simulation, handling videos and creating question surveys.

Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.

This course is designed to give a good fundamental understanding of 3D modelling, It covers Solid Modelling, 3D Faces, Model/Paper Space, bi-directional, Boolean, Adaptive.

This course is designed for the new AutoCAD® user who requires comprehensive training in AutoCAD. It incorporates the features, commands, and techniques for creating, editing, and printing drawings with AutoCAD LT. Hands-on exercises throughout the course explore how to create 2D production drawings.

This course is designed for the experienced AutoCAD user who requires additional training. It incorporates the features, commands, and techniques for becoming more productive when creating, annotating, and printing drawings with AutoCAD.

This courseware is designed for the new AutoCAD*reg* user who requires comprehensive training in AutoCAD. It incorporates the features, commands, and techniques for creating, editing, and printing drawings with AutoCAD LT. Hands-on exercises throughout the courseware explore how to create 2D production drawings.

This course covers the basics of Revit® Architecture, from schematic design through construction documentation. Students are introduced to the concepts of Building Information Modelling and the tools for parametric building design and documentation.

This course covers the basics of Template Creation within Revit software. Delegates are introduced to the process of creation and editing families and the tools utilised for parametric adaptions.

Effective teamwork is fundamental to the success of any organisation. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the central methodology of most organisations in the private, non-profit, and government sectors.

With teams at the core of corporate strategy, your success as an organisation can often depend on how well you and other team members operate together.

In most teams, the energies of individual members work at cross-purposes. Individuals may work extraordinarily hard, but their efforts do not translate into team effort, and this results in wasted energy. By contrast, when a team becomes more aligned, a commonality of direction emerges, and individual energies harmonise. You have a shared vision and an understanding of how to complement each others’ efforts.

This one-day workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an effective team. You will leave the workshop with plans for your personal development as a team player and ideas for developing your team.

A one day programme focused on written business communication.

To write effectively requires knowledge of the process for constructing written business communications. When applied to various types of written communication such as a report, presentation, memo, letter, e-mail, this knowledge helps produce clear, concise, unambiguous communications.

The programme provides delegates with a chance to obtain the knowledge, test its application, and thus become more confident when faced with a written communication task at work.

We offer Camtasia on a private course basis. This course is not available as a public scheduled event.

Camtasia is a popular screen recording and video editing software application that allows users to create professional videos and tutorials. Videos can be imported or captured from the screen, then text and other media can be added. All of which can be enhanced with a range of effects and animations.

A Camtasia project can then be published in various formats, including SCORM compliant e-learning which can be uploaded to a Learning Management System.

This course is designed to cover every aspect of Camtasia, taking the delegate from the very basics of video creation through to adding text, images, audio and other media. To editing and finally publishing in the many output formats available.

Along the way, topics such as quizzes and screen captures are covered. Everything needed to create professional videos and tutorials.

Canva is easy graphic design for people who aren’t graphic designers!

It’s used mainly to make social media posts look professional, as you can publish your designs straight to Facebook, Twitter etc …although it’s recently expanded into presentations.

There are two versions of Canva – paid (pro) and free. This Canva training course can be attended by people who have either account (there are only a few differences and I will include workarounds for the features that aren’t included in the free version).

Meetings are important for management and communication. When it comes to the serious stuff, face-to-face meetings are effective because they outdo the written words of emails and memos, and out-perform the effectiveness of telephone conferencing.

Meetings are costly of both time and money. A poorly structured and managed meeting will waste the time of everyone, will cost the time of everyone, and make people dread attending in the future.

This course aims to showcase the skills and knowledge needed to chair a meeting successfully

ChatGPT is a revolutionary technology that’s reshaping the world of work. Everybody is talking about it, but most people are not using it effectively.

ChatGPT gained 100,000,000 users in less than 60 days but 99% of people don't know how to use it to its full potential.

This course will help you harness the full potential of ChatGPT. It’s designed to take you from beginner to expert.

Coaching and mentoring is a highly effective way of raising awareness and driving performance at all levels of an organisation. However, good coaches and mentors need training. To embed coaching capability across your organisation, you must first equip managers with the abilities and training they need to coach effectively.

The purpose of this workshop is to understand what we mean by Coaching for Wellbeing and how this can be applied for those individuals who are experiencing Mental Health issues, anxiety and / or stress etc.

This course is aimed at those new to using a computer. Delegates will learn basic computer concepts and skills related to the Windows environment. In addition, delegates will also learn the basics of Microsoft Word and Outlook.

Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.

During this Crystal Reports course, delegates will learn the basics of report creation, from linking the report to the requisite data source, to distributing the report to others. Delegates will also learn about sorting, grouping, linking, basic formula creation and working with Crystal Report experts.

Delegates will learn how to create advanced formulas in Crystal Reports, format Crystal reports based on calculation results (conditional formatting), use multiple sections, insert sub reports and access data from sources other than PC databases.

Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.

This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.

This course is aimed at existing users of Power BI, Excel Power Pivot, or SQL Server Analysis Services (SSAS) Tabular, who need to take their data analysis skills to the next level.

You will learn how to mine and expose hidden information with the DAX (Data Analysis eXpressions) language. Common business scenarios are covered, highlighting useful DAX patterns that can be implemented and adapted to solve a variety of simple and complex calculations. The theory behind the concepts of DAX will be emphasised through practical examples.

Little, or no, previous knowledge of DAX is assumed. The training is designed from the ground up to introduce delegates to this new and powerful technology, and ultimately provide attendees with a more intimate knowledge of DAX. There is a linear progression throughout the training from the initial introductory material through to more intermediate and advanced topics. There is an emphasis on practical applications of DAX to enable delegates to be productive right from the word go after attending this course.

Common problems are just that - all too common. Often they require a standardised language and approach to problem solving across an entire organisation. This course assists organisations in developing a standardised, yet flexible problem solving process that integrates easily into any current organisational format.

Being able to let go and delegate tasks to others can be one of the hardest managerial responsibilities. The temptation is just to do it yourself – right? You think it will be quicker after all you're likely to do a much better and quicker job and you simply haven’t got the time to show someone else.

Wrong - lack of delegation will lead to you slowly drowning in work. Tasks will become half-finished or poorly executed and you will end up with a disgruntled and demotivated team who are crying out to take on more responsibility.

This one-day course will give you the confidence to let go of tasks without losing control and give you the skills to use delegation as a motivational tool to increase performance. Understand your own management styles to develop the potential of your staff, yourself and ultimately your organisation.

The course will be participatory and will include self-analysis tools, case studies and group work.

The aim of this course is to educate users in the basics of using Office 365 and its services and cover basic administration processes.

Aimed at the user wishing to acquaint themselves with the basic features and administration of Office 365. The course stresses the role of OneDrive, SharePoint and Teams in document management.

Familiarity with the basics of Windows is highly recommended to get the most out of this course.

Online meetings often fall short. Discover how you can make your meetings more interactive with Zoom and MS Teams.

This course looks at best practice and how the tools in Zoom and MS Teams can help you achieve this.

This course is designed to introduce you to the Macro environment of Excel, it will provide you with the confidence to record macros in Excel and then be able to gain a better understanding of the code and make changes to it.

We even teach you some commands that cannot be recorded, such as how to show a message to the person who runs the macro.

It will not turn you into a fully-fledged programmer, but you will feel more confident in the Visual Basic Editor, and thus be able to explore more aspects of programming in Excel.

For example, if you record a macro before the course and you make a mistake in the recording, you invariably have to start the recording again. After this course you will be able to step through the code, decide what you wish to keep and what you wish to get rid of, then record an extra part and add it to the code you kept thus running all the code at once.

Important Note : An Excel Macro is created from lines of code of Visual Basic for Applications. These lines of code are stored in a collection called a 'Macro' or a 'Procedure'. It all depends on which angle you are coming from. If you're a programmer, you call these lines of code a Procedure; if you are an advanced user of Excel you call these lines of code a Macro.

This outline below contains an overview of a wide range of features within Excel that when used together can be used to create interactive visual reports and dashboards. The course will show delegates how these features can be used individually to present data but can also be used in combination to make powerful and insightful reports.

The course content has been pulled from a mix of our Excel courses, some content will be recapped to ensure all delegates are at the same level as they are used in conjunction with each other to effectively present data and build reports.

This course is split into 3 main areas:

1. Get and Transform (Power Query)

2. Power Pivot - Data Models and DAX calculations

3. Dashboard Creation with Pivot Tables, Charts and Slicers

It is aimed at users who want to analyse data from multiple sources and want to create effective data dashboards.

This course will be delivered on Excel 2016 or above and using generic data files that aim to appeal to a wide audience.

Microsoft Excel is a spreadsheet program that can be used for storing, organising and manipulating data.

This Excel introductory course will enable delegates to gain a good general understanding of the main features of Microsoft Excel, giving them the ability to produce standard spreadsheets, create formulae and format and print spreadsheets.

In Microsoft Office Excel Level 1, delegates created, edited, formatted, and printed basic spreadsheets. This course will enable delegates to streamline repetitive tasks and display spreadsheet data in more visually effective ways. The target students for this course are students who desire to gain the skills necessary to create spreadsheets from scratch using more advanced functions and formulas, sort and filter data, analyse data and present data in visual and vibrant ways.

This course will benefit those who are already up to speed with Microsoft Excel but would now like to automate some common tasks and apply advanced analysis techniques to more complex data sets. This Excel course is aimed at anyone desiring to gain the skills necessary to create macros, audit and analyse worksheet data, create Excel PivotTables and Excel PivotCharts, use lookup tables and import and export data.

This practical, hands-on course is designed for Excel users who want to prepare their data effectively for use in Power BI Desktop. Delegates will learn how to structure, clean, and optimise Excel data so it can be imported, modelled, and visualised seamlessly in Power BI. By the end of the day, participants will understand the key differences between Excel and Power BI data handling, and will be confident in applying best practices that reduce errors, improve efficiency, and create a solid foundation for insightful reporting.

This hands on one day course is designed to introduce managers and business owners who do not have a background in finance to the financial reports, concepts and terminology which they are likely to come across in business management.

It gives an introduction to the background and principles of UK accounting, and examines the most commonly used management reports which will give an understanding of the business from a finance perspective.

Dummy company data and reports will be used on open group courses, however for a more tailored analysis bespoke training can use your own company reports within the exercises.

Do you want to take your knowledge of Google Adwords to a higher level and learn to manage your account (or other peoples) like a professional.

This hands-on course is aimed at existing Adwords users who have grasped the basics and who now need to get a more thorough understanding of working Adwords, how to get the best results from it and how to drive higher powered results and value.

Learn to devise and create clickable and profitable Google Ads.

Focus your campaigns to give you superb ROI from your advertising budget.

Knowing how people and customers interact with your websites and mobile applications can provide potent insights into how well the messages, pages, and other content on your website is received. By monitoring, tracking, and analysing visitors to your website and their activities on your website, you can draw conclusions about the effectiveness of your site content, promotions, and advertising campaigns and technical details such as site architecture and navigation.

Google Analytics is free to use and easy to set up. It allows your organization to track user actions on your web properties and use Google Analytics' rich reporting and analysis tools to analyse data, measure discrete interactions on your site, and qualify the success of your web initiatives. With Google Analytics, you can define success metrics for your website and measure that performance through data analysis. Google Analytics also lets you monitor your site in real-time, and provide alerts when events occur that are out of the norm.

Quickly learn how to create and edit a document using Google Docs. Even better, multiple people can work at the same time, you can see people’s changes as they make them, and every change is saved automatically.

No special software is required, it’s all done right in your web browser.

During this course you will discover how to use Google Forms to build surveys, measure success, administer quizzes, and more.

Google Keep allows you to quickly capture ideas, create lists, and take notes. And more importantly, you can view, manipulate, and use your data instantly and share it with anyone.

Google Sheets is a spreadsheet program that can be used for storing, organising and manipulating data.

This course will enable delegates to gain a good general understanding of the main features of Google Sheets, giving them the ability to produce standard spreadsheets, create formulae and format and print sheets.

In Google Sheets Level 1, delegates created, edited, formatted, and printed basic spreadsheets. This course will enable delegates to streamline repetitive tasks and display spreadsheet data in more visually effective ways. The target delegates for this course are those who desire to gain the skills necessary to create spreadsheets from scratch using more advanced functions and formulas, sort and filter data, analyse data and present data in visual and vibrant ways.

This course is aimed at those new to Google Slides, or who have limited knowledge of the package. During this course delegates will explore the Slides environment and create presentations.

Delegates will format text on slides, add graphical objects to a presentation, modify objects on slides, add tables to a presentation, add charts to a presentation and prepare to deliver a presentation.

This one day course uses the free Google Web Designer tool and is ideal for designers who are looking to create web ads and animated online content without the need to learn to write code. Using an intuitive, design focused interface we teach you how to create banners, animate your content, work with 3d tools, adjust content, and lots more.

If you are new to Google Web Designer it can be a bit intimidating and our one day course will have you up and running in no time at all.

The course is an introduction to Google Workspace. It will help users format, manage and present data effectively and improve workflow and team collaboration.

This course is aimed at staff within organisations who possess very little formal knowledge of personnel management but have a level of responsibility for it. The course is intended to raise awareness and understanding of the main areas of involvement.

The workshops are designed to be highly interactive using a combination of discussion, exercises and quizzes, examples of best practice and recent case law to help participants apply the techniques to their every-day work and problems.

It greatly enhances the relevance and understanding of the course if reference can be made to existing policies, procedures and problems experienced within the workplace.

HTML & CSS are the fundamental building blocks of the web. This course is designed to provide delegates with the knowledge and skills necessary to build and deploy stylish, accessible websites that look good on any device.

Delegates will learn how to build websites that incorporate text elements, hyperlinks, images, audio and video, tables and forms, all styled using the latest CSS techniques. Delegates will also learn how to make their sites responsive from the start.

Exercises and examples are used throughout the course to give practical hands-on experience with the techniques covered.

NB: Some similar courses make mention of HTML5 and CSS3. Ours does not because HTML5 implies JavaScript which is not covered by this course, and CSS3 implies only a subset of the total specification. The code delegates will produce during the course will make use of the most up-to-date features of both languages.

HTML & CSS are the fundamental building blocks of the web. This course is designed to provide delegates with the fundamental knowledge and skills necessary to build simple web pages. It further serves to provide a platform for further learning both in HTML and CSS, and JavaScript.

Delegates will learn how to build simple web pages that incorporate text elements, hyperlinks, images, tables and (simple) forms. Delegates will also learn about CSS and how to apply basic styling to HTML elements.

Exercises and examples are used throughout the course to give practical hands-on experience with the techniques covered.

Course Notes:

There is an overlap between the content of this 1 day Introduction to HTML & CSS course and the content on the suggested follow-on 3 day Modern, Responsive Websites with HTML & CSS course.

You may wish to review the content of the Modern, Responsive Websites with HTML & CSS course and if more suitable to your training needs attend this course rather than the 1 day Introduction to HTML & CSS course.

This interactive course enhances interview skills by providing an opportunity to learn the different phases of interviewing: preparation and planning, conducting an interview, and following up. This includes a high level of delegate participation.

This course provides a 3 hour training session introducing you to the new version of Microsoft Outlook. Participants will learn about the new environment for managing emails, calendars, contacts, and tasks efficiently. By the end of the course, learners will be able to navigate the new interface with confidence and leverage Outlook's functionalities through this new interface.

This training is on the new Version of Outlook not the old version or as Microsoft now call it 'Outlook Classic'

***If booked as a private course, the private rate applies to two half-day sessions conducted on the same day.***

This course is designed for supervisors and first line managers who are new to their roles.

This course aims to introduce supervisors and first line managers to their new roles, developing particular awareness and skills in the areas of leadership style, motivation and delegation.

This modular programme is designed to further develop the skills of managers and potential managers. Building leadership capabilities across this level should not only strengthen individual skills but also facilitate the transfer of best practice across the organisation.

Between each workshop delegates will be given work assignments to reinforce and embed the skills learned at each workshop. Recognising the busy nature of the delegates role, the design of these assignments will be thought provoking and practical rather than time consuming.

Each module comes with its own set of support notes for delegates to put into a ring-binder, which then builds up into a comprehensive management reference book.

This highly interactive and practical programme will give delegates an opportunity to learn more about themselves and the different working styles of others to increase individual and team effectiveness. They will be working as individuals, in pairs or small groups, engaging with each other to explore the different approaches. Building a team successfully requires awareness and understanding of the needs for a balanced team. This programme has been designed to give delegates both insight and time to explore their personal preferences, highlighting the benefits of getting the correct balance between both managing the task and leading the team.

CLARITY 4D PROFILES

As an optional extra, each delegate will receive either an 11 page Clarity4D Personal Profile or a 20 page Team Profile (recommended). The Profile provides delegates with information on their personality type as an aid to understand more about self and others, which can then be used to identify strategies for enhancing interpersonal relationships and improving communications within the team.

The Profile includes sections on:

Personal style and interacting with others

Personal strengths and areas of hidden potential

Value to the Team

Effective Communication

The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development coaching tool.

This course covers how to prepare in advance of a difficult conversation. You will gain useful techniques, strategies and tips to help make the conversation more productive and less daunting.

The aim of this course is to identify stress in self and others and what we can do to manage this that promotes a positive health and wellbeing culture at work.

A well run meeting can solve problems, encourage consensus, generate action and develop team spirit. However, meetings that are managed incorrectly can lead to frustrating results such as lengthy deliberations and/or inconclusive outcomes. This course will help delegates understand how to keep a meeting efficient and beneficial for all involved.

This course provides managers and team leaders with the skills and strategies to effectively manage remote and hybrid teams. It focuses on communication, trust-building, performance management, and creating an inclusive culture where both remote and on-site employees can thrive. Through practical tools, case studies, and interactive discussion, delegates will gain confidence in leading flexible teams while maintaining productivity, engagement, and wellbeing.

We offer Mapinfo training on a private course basis only. This course is not available as a public scheduled event.

The course is aimed at those who have good knowledge and experience in the use of MapInfo data and the software and are ready to further their knowledge through some advanced MapInfo training. The aim is to give the delegates confidence to use some of the more advanced options and to learn some of the background settings and structure of the MapInfo system.

We offer MapInfo training on a private course basis only. This course is not available as a public scheduled event.

The one-day SQL course is designed for users with a good knowledge of MapInfo, but who have difficulty getting to grips with query building and the management and use of queries.

It’s for those using any version of MapInfo Pro and is run as a hands-on session. Training notes are provided for back-up and revision purposes.

The course’s aim is to give the user the ability to use SQL within MapInfo and allow them to textually and spatially analyse data.

We offer MapInfo training on a private course basis only. This course is not available as a public scheduled event.

The course is aimed at those who have gained some experience in the use of MapInfo data and the software and are ready to further their knowledge. The aim is to give the MapInfo trainees confidence to use their own data within the MapInfo environment, learn how to map external data sources, perform basic analysis and produce themed maps from their data.

This course is available as either an online or face-to-face training session.

This course raises awareness of mental health. It covers:

What mental health is and how to challenge stigma

A basic knowledge of some common mental health issues

An introduction to looking after your own mental health and maintaining wellbeing

Confidence to support someone in distress or who may be experiencing a mental health issue

Train as a Mental Health First Aider (MHFAider®) and receive three years of certification, plus access to ongoing benefits.

This course is ideal for individuals who would like to become an MHFAider® to gain the knowledge and skills to spot signs of people experiencing poor mental health, be confident to start a conversation and signpost a person to appropriate support.

In addition to the course, you will become part of the largest MHFAider® community in England, gaining access to resources, ongoing learning and 24/7 digital support through our MHFAider Support App®, to give you the tools and knowledge you need to carry out the role effectively and confidently, whether that be in your workplace, a volunteer role, or in the community.

This course has been designed to provide managers and leaders with the knowledge and confidence to understand common Mental Health issues, spot the signs of Mental Ill Health and how to fully support an individual who is in distress or crisis, while managing own well-being.

This one-day course is designed to help business users understand the basics of Microsoft Copilot for Microsoft 365, a productivity tool that uses artificial intelligence to provide real-time intelligent assistance within Microsoft 365 productivity apps including Word, Excel, PowerPoint, Teams and Outlook. It is designed to transform productivity, creativity, collaboration for users, teams and organisations.

The course is beginner-friendly and requires no previous AI expertise.

This Microsoft Forms Essentials course covers how Forms, SharePoint and Power Automate integrate into data collection and storage solutions in Office 365.

This course covers how Forms, SharePoint and Power Automate integrate into data collection and storage solutions in Office 365.

During this course delegates will learn how to create, manage, and track personal and team plans, integrate tasks with goals, and visually monitor progress using the enhanced features available in Microsoft Planner Premium. You will also learn how to integrate Planner with other Microsoft 365 apps, such as Outlook, Teams, and To-Do, to enhance your productivity and workflow.

Are you ready to unlock the potential of the Power Platform? Our beginner-friendly course will empower you to build applications using Microsoft’s powerful suite of tools. Whether you’re a non-technical enthusiast or a budding developer this course is tailored for you.

Since this is a beginner's course we will cover two of the four Power Platform tools within the course curriculum Power Apps and Power Automate. You will also learn to integrate with common Office 365 products such as Outlook and One Drive.

This 4-day course is intended for anyone new to designing and implementing self-service business intelligence solutions with Microsoft Power BI Desktop and the Power BI Service. The course structure is very comprehensive and provides a total immersion in the subject matter. The training is delivered with plenty of illustrated examples and augmented with practical hands-on exercises to enhance the learning experience. Also, as Power BI is continually evolving, this course is regularly reviewed and updated to keep the content as fresh and relevant as possible, thus ensuring maximum productivity from the learning experience. Due to the very comprehensive nature of this course, the content delivered may vary depending on new and updated features, and client requirements.

The course structure takes a broad and practical approach to Power BI, defining best practices and demonstrating useful techniques that will prove extremely useful in the workplace. The content delivered will also help delegates prepare for the “PL-300 Microsoft Power BI Data Analyst” exam.

The first part of the course introduces the capabilities and components of Power BI before delving into the realms of discovering and loading data from a variety of sources. Primarily focussed on using Power Query to create robust queries, students will learn about issues surrounding data quality, how to cleanse data, how to transform and then restructure data, and how to mashup data from various sources by merging and appending data. We will also examine how to manage, structure, and parameterise queries. Although a lot can be achieved working with the user interface in Power Query, we will also delve behind the scenes and introduce the M language, highlighting ways in which existing code can be tweaked and how user defined code and functions can be implemented.

Part two of the course introduces students to tabular data modelling concepts, preparing the data in readiness for use in reports and dashboards. The importance of implementing relationships is also covered. In order to enhance the data model, students will also learn about the DAX expression language to enable them to implement calculated columns, measures, and calculated tables. Consideration is also given to implementing time intelligence in the design of data models.

In part three, you will learn how to create and design reports and implement visuals. We will first look at text-based visuals before moving on to graphical components like charts, gauges and KPIs (Key Performance Indicators). The implementation of maps in reports is also given coverage. To create interactivity in reports, students will also learn how to implement various types of filters and slicers.

Finally, in part four, we initially look at how we can further enhance the user experience by implementing features such as drill through reports, bookmarks, and showing and hiding content. Then, in order to share reports created in Power BI Desktop, we turn our attention to the Power BI Web Service. Attendees will learn how to publish reports to the Power BI Service and how to organize and secure content. The creation and use of dashboards will be considered, and different ways of sharing content will also be given coverage. We will look at user accessibility issues and consider how users, including mobile users, can interact with report content. Managing and refreshing datasets in the Power BI Service is also included.

Additionally, with the course structure being fully modularised, customised versions of this course can be devised and delivered to suit individual requirements – just ask for details.

Power BI Desktop is part of the suite of tools from Microsoft which enable data to be analysed and published from a variety of sources.

With Power BI Desktop, you get a report authoring tool that enables you to connect to and query data from different sources using the Query Editor. From the datasets you build with Query Editor you can create Reports and Visualizations or dashboards within Power BI Desktop. Reports can then be published.

This course covers the use of Power BI Desktop to connect to data, create Visualizations, query the data and publish reports.

This course does not cover MS Power BI Pro, Power BI accessed via Office 365 or SharePoint Services.

Power BI Desktop is part of the suite of tools from Microsoft which enable data to be analysed and published from a variety of sources.

With Power BI Desktop, you get a report authoring tool that enables you to connect to and query data from different sources using the Query Editor. From the datasets you build with Query Editor you can create Reports and Visualizations or dashboards within Power BI Desktop. Reports can then be published.

This course covers the use of Power BI Desktop to connect to data, create Visualizations, query the data and publish reports.

This course does not cover MS Power BI Pro, Power BI accessed via Office 365 or SharePoint Services.

This two day course is designed for individuals who will use Microsoft Project as a tool to assist them in managing projects. The topics in this course cover the critical skills necessary to create and modify a project plan file that contains tasks, resources, and resource assignments.

Microsoft Sway is a presentation program that allows you to create interactive reports, stories, presentations and more

Sway can include text, pictures and media, pulling content from a variety of locations, including your own device, network or internet source.

Sways are stored on Microsoft's servers and tied to a Microsoft account, although more content is available when accessing through an Office 365.

This course is for users wishing to acquaint themselves with the basic features of Microsoft Teams in Office 365. The course stresses the role of Teams, Channels, Files, Meetings and Chat.

Minutes are a vital method of recording information and capturing thoughts and ideas. It is important that this becomes an easy process. This Minute Taking course illustrates the various stages of minute taking and covers invaluable techniques.

Motivated employees who are satisfied, sufficiently challenged and contributing to organisational goals are vital to organisational success. More than monetary compensation is required for employees to be truly motivated. This course shows managers how to maintain a high level of employee motivation.

When was the last time you thought about how you influence others, how you change minds, shape opinions, move others to act?

This course will give you greater insight in order to develop your skills and confidence in using your influence - irrespective of your formal role or grade. Improving your skills in influencing, communication and negotiation will help you understand what makes you and other people tick, how to work more effectively and how to develop a convincing personal style to reach mutually satisfactory outcomes in different situations.

This Microsoft Office 365 course is aimed at the Office 365 user wishing to manage their Office 365 Tenancy and the major Applications within it as well as automating business processes in Office 365.

This course is aimed at those wishing to setup Office 365 and keep it running.

This course is aimed at the user wishing to acquaint themselves with the basic features of Office 365. The course stresses the role of Outlook as an "All in One" messaging, SharePoint for Team collaboration and Lync 2010 for unified communications.

This course is aimed at the user wishing to acquaint themselves with the basic features of Office 365. The course covers the role of using the Office Online Applications to create, edit, comment and share documents.

This course can be tailored to meet your organisations requirements.

Each topic area is 90 minutes. Choose 4 x 90 minute modules for a 1 day course, or

2 x 90 minute modules for a half day course

This course is aimed at the user wishing to acquaint themselves with the basic features of Office 365 and OneDrive for Business. The course stresses the role of OneDrive for Business as a document storage location and how it is used by Office and Outlook.

In OneNote, notebooks never run out of paper. Notes are easy to organize, print, and share, and you can search and find important information quickly, even if you forget where you've originally captured it. Best of all, your notebooks are stored online so you can easily get to them on any of your mobile devices.

This course is aimed at those who are already using Microsoft Outlook but want to work more efficiently.

Do you find email a helpful tool or a frustrating chore? This course is intended to help you develop an effective email strategy.

You’ll develop techniques for keeping your email clean so that incoming mail isn’t missed. And find important emails in the future.

Many of us use Outlook every day but that doesn't mean you're getting the most out of it. As the versions progress new features are introduced and there are also some hidden features too that you wouldn't stumble across unless you went looking for them. This course will help you work better, faster and more efficiently ensuring you get the most out of Microsoft Outlook.

This one day, highly interactive, fun, yet practical event has been designed for delegates to learn more about themselves and the different styles of others, increasing personal effectiveness to support the achievement of business and personal goals.

The focus is on individuals becoming more self-aware and identifying how others impact on ourselves and how we impact on other people. Our ability to understand ourselves and others, increases our ability to become for personally effective and influential.

Personal effectiveness and communication skills are key to delivering in our job role, interacting with people, team working and developing teams and individuals. Further development in these skills will have an impact on many areas of day-to-day work e.g. meetings, problem solving; time-management; decision-making and all aspects of communication.

Delegates will have an opportunity to focus on their own personal effectiveness and style and through this, further develop their interpersonal skills.

Each delegate will receive a personal profile, which provides them with information on their personality type, as an aid to understand more about self and others. This will then be used to identify strategies for enhancing personal effectiveness and influence. The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development tool.

https://www.clarity4d.com/about

This course is aimed at those new to PowerPoint, or who have limited knowledge of the package. During this course delegates will explore the PowerPoint environment and create presentations.

Delegates will format text on slides, add graphical objects to a presentation, modify objects on slides, add tables to a presentation, add charts to a presentation and prepare to deliver a presentation.

This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques.

This course involves a high level of delegate participation.

At the end of the course, delegates will be able to plan, outline, and create a presentation. Delegates will also be able to recognise and apply effective presentation techniques.

Many are leaving PowerPoint behind and using the new Prezi Next software for business presentations. Prezi helps you create exciting, professional and colourful presentations, using both a blank canvas and fully customisable presentation templates. You can insert and customise text, colour schemes, images and videos as well as create your own videos.

Upon completion of this course, delegates will be able to create their own Prezi presentation either from Prezi templates or from scratch, become confident in the creation of non-linear presentations and learn how to design & build an amazing presentation that everyone will remember.

The aim of this course is to take delegates through a project life cycle, including planning through to execution. From adding activities, assigning resources and creating baselines.

The course uses P6 Professional, Primavera's Windows-based, client/server application. It is appropriate for those using P6 Professional either as a stand-alone application or as part of P6 EPPM.

This two day project management course covers the theory of managing a project. Anyone who needs to plan projects as a core or significant part of their job will benefit from attending.

An essential ingredient of a successful project is the effective utilisation of the project resources over time. This two day course provides a structured approach to project planning, highlighting the concepts and techniques in a progressive series of steps to enable the delegates to produce realistic and achievable plans.

This course is aimed at people getting started in managing projects, this interactive, virtual course will give you the key processes and basic techniques of project management with the opportunity to apply your learning to your own projects.

Microsoft Publisher is an easy to use desktop publishing application that helps you create, customise, and publish materials such as newsletters, brochures, flyers and catalogues.

In this Publisher course, delegates will create a publication from scratch as well as using some of the hundreds of business and personal designs available in Publisher. This course will enable delegates to create, design, and edit publications.

This course is aimed at those already familiar with PowerPoint. During this course delegates will go beyond using the standard layouts and designs offered by PowerPoint, to creating their own designs.

Delegates will integrate current design trends into their presentations to create modern but professional slides and learn some of the tricks and short-cut methods for doing so. You will create a presentation containing a variety of slide layouts which can used as a template for future presentations.

We offer Sage training on a private course basis. Private Sage training is tailored to meet your own needs and can be delivered using a backup of your own Sage system, this ensures that the training is relevant to your own organisation.

Training can be delivered using our tutor-led virtual classroom option or we can come to your site. Please contact us for a quote.

The Sage workshops follow on from the Level 1 and 2 courses, looking in detail at some specific Sage program areas.

We offer Sage training on a private course basis. Private Sage training is tailored to meet your own needs and can be delivered using a backup of your own Sage system, this ensures that the training is relevant to your own organisation.

Training can be delivered using our tutor-led virtual classroom option or we can come to your site. Please contact us for a quote.

This course introduces the Sage Accounting program, and is ideal for those with a small amount of book keeping / financial knowledge, but who are new to Sage. It covers the basics of how Sage works, along with all of the day to day transactions which you are likely to come across when using Sage Accounts programs day to day.

We offer Sage training on a private course basis. Private Sage training is tailored to meet your own needs and can be delivered using a backup of your own Sage system, this ensures that the training is relevant to your own organisation.

Training can be delivered using our tutor-led virtual classroom option or we can come to your site. Please contact us for a quote.

This course follows on from the Introduction to Sage Accounts course, to look at some of the more intricate or less common tasks you might need to undertake.

We offer Sage training on a private course basis. Private Sage training is tailored to meet your own needs and can be delivered using a backup of your own Sage system, this ensures that the training is relevant to your own organisation.

Training can be delivered using our tutor-led virtual classroom option or we can come to your site. Please contact us for a quote.

This course is aimed at those who need to process Payroll on a Sage 50 system. It will give you all of the information necessary to set up Sage 50 Payroll to suit your business, and to process day to day transactions including:

making payments, deducting PAYE and NI, processing attachments, student loans and statutory payments. It will also cover calculating how much you need to pay to HMRC each month, and submitting information to HMRC as and when required. This 2 Day course also covers calculating and recording holidays and pensions in detail, as well as further options including timesheet entry, nominal link to Sage Accounts, loans, statement of employment & personnel information.

This Search Engine Optimisation course is ideal for anyone new to SEO and who is responsible for increasing the number of high-quality visitors to a website and wants to understand how to ensure their website ranks highly with search engines. Achieving good rankings with search engines is often vital to reach existing and potential customers.

This course is designed to familiarise the SharePoint Site user with the basics of its operation. In addition, creation of simple content types and Office integration are covered.

This course is designed to give an overview of the design, building and delivery process of an Intranet designed in SharePoint Online

This course is designed to familiarise the SharePoint Site user with the basics of its operation. In addition, creation of simple content types and Office integration are covered.

Discover everything you need to know about creating a social media marketing strategy.

Learn how to engage with your target audience and attract new customers.

This three-day instructor-led course provides students who wish to develop and maintain SQL Server databases Additionally, it will be of use to individuals who administer applications that deliver content from SQL Server databases.

This course will provide you with the basic knowledge and skills to create queries using Transact-SQL. It will teach you how to select, filter and sort data from multiple tables and how to use views and stored procedures.

This 5 day course is intended for students new to querying and programming with Microsoft SQL Server products who need a total immersion in the subject on a SQL Server 2016 or 2017 platform. This is a very comprehensive and intensive course with plenty of illustrated examples and augmented with practical hands-on exercises to enhance the learning experience.

Additionally, with the course structure being fully modularised, customised versions of this course can also be devised and delivered to suit individual requirements. In fact, specific content from this course could also be combined with material from other related courses to produce a bespoke training package – just ask for details.

This 3 day course is intended for students who need to learn the essential skills necessary to maintain a Microsoft SQL Server 2016 or 2017 system infrastructure. Being concise and hands-on, it is aimed at quickly getting students familiar with the Microsoft SQL Server administration concepts, tools and utilities. The installation of SQL Server, covered in the first module of the course, is optional and can be omitted to free up time for other topics if desired.

The course focuses on managing a single on-premise SQL Server Database instance and does not delve into more advanced enterprise features such as high availability and replication. Neither do we consider cloud-based solutions in this course. That said, for delegates looking to get a strong grounding in SQL Server architecture and administration, perhaps before advancing on to more advanced features, this is an ideal course upon which to build.

Attendees will gain insight into the infrastructure and architecture of SQL Server, enabling individuals to fully understand the product with which they are dealing. Configuration of server instances and databases is given full treatment, as are database transaction logs, and the creation and maintenance of indexes. Concise treatment is given to managing SQL Server security, including both at the server and database level. The focus then shifts to examining how best to move and protect data, such as when importing or exporting it between heterogeneous data sources, backing it up to external media, and restoring data from a backup. Many tasks involved in the day to day administration of a SQL Server instance can be performed automatically, making an administrators life potentially simpler, and such is the subject matter in the module dealing with SQL Server Automation. The final part of the course looks at monitoring and troubleshooting SQL Server performance and related issues.

Managing others can be one of the toughest challenges we face at work, covering a huge range of responsibilities and tasks. This course gives a complete overview of what a manager needs to know, covering both technical and relationship skills. Delegates will leave with a thorough understanding of what good management looks like, and how to use it to get the best from others.

All of us, no matter how successful in our fields, will face adversity at some point in our careers. When the pressure is on, the difference between thriving or not is resilience.

This practical course will give you the tools and knowledge to live and work with less stress by developing your skills in dealing with frustration, anxiety and pressure in positive ways.

The purpose of this highly interactive, practical and fun team development event is for team members to learn more about themselves and the different working styles of others.

Personal effectiveness and communication skills influence both style and behaviour, which has important implications for the development and performance of teams. Further development in these skills will have an impact on many areas of day-to-day work e.g. meetings, problem solving; time-management; decision-making and all aspects of communication.

Delegates will have an opportunity to focus on their own personal effectiveness and style and through this, further develop their interpersonal skills.

Each delegate will receive a personal profile, which provides them with information on their personality type, as an aid to understand more about self and others. This will then be used to identify strategies for enhancing working relationships to maximise team performance.

The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions.

Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.

The purpose of this course is to understand the meaning of compassion and compassion fatigue that will support us to build and maintain compassion in times of change and uncertainty.

The aim of this workshop is to provide managers and leaders with the knowledge and confidence to understand the Resilient Mindset and build resilience in times of change and uncertainty.

Time can only be used once. This course teaches delegates how to manage time effectively. It helps delegates keep priorities in focus and avoid time wasting. The course is interactive and includes a high level of delegate participation.

People benefit from training that's well organised and implemented, and the key to successful training is the trainer. Only a trainer who is properly skilled can maximise the learning opportunity. This course is highly interactive and requires attendees to give brief presentations and lessons to the other delegates.

This highly interactive 2-day course covers the basic training principles required to design and deliver courses on a one-to-one and group basis. This basic training skills course is aimed at those who are new to training, experienced trainers who want to review their current performance as trainers, or managers wanting to develop their staff.

This course is aimed at those who would like to develop their skills and knowledge of VBA programming in Access application development.

This course is aimed at those people who find they have reached their limit with the menu items of Excel and need to modify Excel to be better suited to their environment, by creating their own functions and procedures.

This course is designed to help experienced Word users automate common tasks and create end user systems. The user does not have to be a programmer to benefit from this course but any programming experience will be of value

Visio provides a dedicated, familiar, Microsoft drawing environment, complete with a broad range of templates, shapes, and sophisticated tools designed to make creating a wide variety of business and technical diagrams easy, giving business and technical users the power to visualise and communicate ideas, information, and systems.

Delegates will learn basic concepts for creating flowcharts, cross-functional flowcharts, and organisation charts. This includes learning the basics for using and creating shapes, printing drawings, creating custom stencils, and many time-saving shortcuts and techniques designed to increase user productivity.

This Word course covers the advanced features of Microsoft Word for delegates who need to work with forms, large or complex documents, and sharing documents among multiple team members.

This course is for delegates who want to learn to be more productive with Microsoft Word. Delegates will learn how to use the essential day to day functions of Word including how to create and edit documents and use character and paragraph formatting. Delegates will also be shown ways to ensure word documents are consistent and engaging using headers and footers, SmartArt and many other design features.