Training Course

Managing Difficult Conversations

PDF
1 Day

Course Overview

This course covers how to prepare in advance of a difficult conversation. You will gain useful techniques, strategies and tips to help make the conversation more productive and less daunting.

Included with this course

    • Comprehensive course materials and exercises

Course Content

  • Communication Essentials

    What it means to be an outstanding communicator
    Communication barriers
    Listening skills
    Questioning skills

  • What is a Challenging Conversation?

    Poor performance or conduct
    Investigating a complaint
    Dealing with a grievance
    Discussing personal problems
    Giving bad news

  • Personality Types & Communication Styles

    Emotional Intelligence
    Managing own and other’s emotions

  • The Conversation

    Conversation formulas
    Essential components
    Clear and straightforward language

 

Public Scheduled Course Dates

Prices per delegate. All prices exclude VAT.
13 Aug 2025
Virtual Course
24 Nov 2025
Virtual Course

Private Training

Flexible dates, location and content. All prices exclude VAT.

  • Public Scheduled Courses

    Prices per delegate. All prices exclude VAT.
    13 Aug 2025
    Virtual Course
    24 Nov 2025
    Virtual Course

  • Private Courses

    Flexible dates, location and content. All prices exclude VAT.
  • Call us on
    0191 377 8377
    to discuss your requirements.
    Mon-Fri 9am-5pm.
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  • Managing Difficult Conversations Course Options
    Virtual
    Virtual
    These courses can be attended from anywhere.
    Private
    Private
    Flexible course content, flexible training date(s), flexible location(s), variable course length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.
    Bespoke
    Bespoke
    Bespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.
  • Virtual Training

 

Course Reviews
Which part of the course did you find particularly valuable "How to deal with responding to clients difficult scenarios "

S.T. TLW Solicitors, Managing Difficult Conversations

"Great course and the trainer was happy to answer questions and show examples to support learning"

P.B. Community Foundation, Word intermediate

Following this training what are you going to do differently "Manage emails differently. Manage to do list differently. "

F.P. Beamish Museum Ltd, Time Management

Following this training what are you going to do differently "Everything, especially the to do list"

S.O. essity, Outlook Essentials

"Excellent session, thank you"

C.M. , Excel Level 2

Any other comments or recommendations "The trainer is very informative and patient "

D.S. Home Office, Excel Level 3

"Learned a lot from today's course that I can take into my workplace"

C.D. nissan nmuk, excel level 2

"Course was really detailed and informative."

N.F. , Excel Level 3

 

Public Scheduled Courses

Prices per delegate. All prices exclude VAT.
13 Aug 2025
Virtual Course
24 Nov 2025
Virtual Course

Private Courses

Flexible dates, location and content. All prices exclude VAT.

 

Please contact us to discuss your Managing Difficult Conversations course, we have many solutions available to ensure you receive the best training possible.
 Learn with IT Training Solutions. Small course sizes. Course materials included. Flexible Managing Difficult Conversations course content. Expert trainers and tried & tested training methods. Many course materials available online using your personal training account.  Please contact us to book a place or request a quote for your Managing Difficult Conversations course.
IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk
Printed:6/18/2025 3:45:18 PM