Training Course

Managing Difficult Conversations

PDF
Course Duration: 1 Day

Course Overview

This course covers how to prepare in advance of a difficult conversation. You will gain useful techniques, strategies and tips to help make the conversation more productive and less daunting.

Course Content

  • Communication Essentials

    What it means to be an outstanding communicator
    Communication barriers
    Listening skills
    Questioning skills

  • What is a Challenging Conversation?

    Poor performance or conduct
    Investigating a complaint
    Dealing with a grievance
    Discussing personal problems
    Giving bad news

  • Personality Types & Communication Styles

    Emotional Intelligence
    Managing own and other’s emotions

  • The Conversation

    Conversation formulas
    Essential components
    Clear and straightforward language

Included with this course

    • Comprehensive course materials and exercises

 

Public Scheduled Course Dates

Prices per delegate. All prices exclude VAT.
13 Aug 2025
Virtual
£345
24 Nov 2025
Virtual
£345
14 May 2026
Virtual
£345
12 Aug 2026
Virtual
£345
23 Nov 2026
Virtual
£345

Private Training

Private course
Flexible date and location
Please quote for prices

  • Public Dates

    Prices per delegate. All prices exclude VAT.
    13 Aug 2025
    Virtual
    £345
    24 Nov 2025
    Virtual
    £345
    14 May 2026
    Virtual
    £345
    12 Aug 2026
    Virtual
    £345
    23 Nov 2026
    Virtual
    £345

    Private Courses

    Private course
    Flexible date and location
    Please quote for prices
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    0191 377 8377
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    Mon-Fri 9am-5pm.
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  • Managing Difficult Conversations Course Options
    Virtual
    Virtual
    These courses can be attended from anywhere.
    Private
    Private
    Flexible course content, flexible training date(s), flexible location(s), variable course length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.
    Bespoke
    Bespoke
    Bespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.
  • Virtual Training

 

Course Reviews
Which part of the course did you find particularly valuable How to deal with responding to clients difficult scenarios

S.T. TLW Solicitors, Managing Difficult Conversations

Are there any aspects of the course which you feel require improvement Very informative and ran at a great pace. I'd book more courses with IT Training Solutions

S. carveti partnership, Excel Level 3

[The trainer] was very professional and great at explaining the various areas of the course.

J.H. Alnwick Medical Group, Coaching and Mentoring

Following this training what are you going to do differently Take less time to do everything on excel

S.A. ASW Assurance, Excel Level 2

Really enjoyed today, I found all topics very interesting :

F.R. Cenergist Ltd, Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile

Very informative, good input and time allowed

S. , Excel Level 3

Would definitely recommend

T.W. Watmos, Outlook Overview and MS Teams for Hosts

Following this training what are you going to do differently Communicate better with internal and external parties

J.R. Galliford Try, Assertiveness Skills

 

Public Scheduled Courses

Prices per delegate. All prices exclude VAT.
13 Aug 2025
Virtual
£345
24 Nov 2025
Virtual
£345
14 May 2026
Virtual
£345
12 Aug 2026
Virtual
£345
23 Nov 2026
Virtual
£345

Private Courses

Flexible dates, location and content. All prices exclude VAT.

 

Please contact us to discuss your Managing Difficult Conversations course, we have many solutions available to ensure you receive the best training possible.
 Learn with IT Training Solutions. Small course sizes. Course materials included. Flexible Managing Difficult Conversations course content. Expert trainers and tried & tested training methods. Many course materials available online using your personal training account.  Please contact us to book a place or request a quote for your Managing Difficult Conversations course.
IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk
Printed:8/12/2025 10:58:24 PM