Training Course
ITIL® 4 Foundation Certificate in IT Service Management
Course Duration: 3 Days
ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
The course is comprised of interactive learning sessions, exercises which reinforce the knowledge gained and practice exam questions. In preparation for taking the certificate exam on the final day, delegates will need to plan to spend 90-120 minutes each evening on revision and example examination questions.
Course Overview
The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
The course is comprised of interactive learning sessions, exercises which reinforce the knowledge gained and practice exam questions. In preparation for taking the certificate exam on the final day, delegates will need to plan to spend 90-120 minutes each evening on revision and example examination questions.
Course Objectives
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- Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
- The seven guiding principles of ITIL 4
- ITIL service value system
- The four dimensions of service management
- The ITIL practices, with a focus on 15 of these, of which 7 will be covered in detail
Course Materials
Please ensure you bring a device such as a mobile phone, tablet or laptop to be able to access your course material on, as you will need this for use in the evenings to help with knowledge retention and exam preparation.
Proof of identification
In order to be eligible to take the associated exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.
Reasonable Adjustments Policy
The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper. At least two weeks' notice will be required for processing this request.
Delegates failing to advise IT Training Solutions and provide evidence when requested, may not be allowed the additional support offered via the policy.
Delegates failing to advise IT Training Solutions and provide evidence when requested, may not be allowed the additional support offered via the policy.
Target Audience for this Course
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- This course is aimed at all levels of IT professionals, customers, and users involved in the provision or receipt of IT Services in any organisation.
Course Content
- The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation.
- The ITIL 4 Foundation course teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.
- ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
- The course is comprised of interactive learning sessions, exercises which reinforce the knowledge gained and practice exam questions. In preparation for taking the certificate exam on the final day, delegates will need to plan to spend 90-120 minutes each evening on revision and example examination questions.
- The course culminates in a one-hour multiple-choice examination for the ITIL 4 Foundation Certificate and is a pre-requisite for the further training in ITIL 4. The exam is multi-choice. There are 40 questions to be completed in 60 minutes. The pass mark is 26 correct answers from 40 (65%).
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At the end of this three-day course, attendees will have an understanding of the following:
Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
The seven guiding principles of ITIL 4
ITIL service value system
The four dimensions of service management
The ITIL practices, with a focus on 15 of these, of which 7 will be covered in detail
Included with this course
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- Exam fees
- Comprehensive course materials and exercises
- Pre-course reading
Public Scheduled Course Dates
Prices per delegate. All prices exclude VAT.
11 Aug - 13 Aug 2025
Virtual
£1895
18 Aug - 20 Aug 2025
Virtual
£1895
01 Sep - 03 Sep 2025
Virtual
£1895
08 Sep - 10 Sep 2025
Virtual
£1895
15 Sep - 17 Sep 2025
Virtual
£1895
22 Sep - 24 Sep 2025
Virtual
£1895
06 Oct - 08 Oct 2025
Virtual
£1895
13 Oct - 15 Oct 2025
Virtual
£1895
20 Oct - 22 Oct 2025
Virtual
£1895
03 Nov - 05 Nov 2025
Virtual
£1895
10 Nov - 12 Nov 2025
Virtual
£1895
18 Nov - 20 Nov 2025
Virtual
£1895
26 Nov - 28 Nov 2025
Virtual
£1895
01 Dec - 03 Dec 2025
Virtual
£1895
08 Dec - 10 Dec 2025
Virtual
£1895
16 Dec - 18 Dec 2025
Virtual
£1895
Private Training
Private course
Flexible date and location
Please quote for prices
-
Public Dates
Prices per delegate. All prices exclude VAT.11 Aug - 13 Aug 2025Virtual£189518 Aug - 20 Aug 2025Virtual£189501 Sep - 03 Sep 2025Virtual£189508 Sep - 10 Sep 2025Virtual£189515 Sep - 17 Sep 2025Virtual£189522 Sep - 24 Sep 2025Virtual£189506 Oct - 08 Oct 2025Virtual£189513 Oct - 15 Oct 2025Virtual£189520 Oct - 22 Oct 2025Virtual£189503 Nov - 05 Nov 2025Virtual£189510 Nov - 12 Nov 2025Virtual£189518 Nov - 20 Nov 2025Virtual£189526 Nov - 28 Nov 2025Virtual£189501 Dec - 03 Dec 2025Virtual£189508 Dec - 10 Dec 2025Virtual£189516 Dec - 18 Dec 2025Virtual£1895Private Courses
Private courseFlexible date and locationPlease quote for prices -
ITIL® 4 Foundation Certificate in IT Service Management Course Options
Please contact us to discuss options for this coursePublic ScheduledPublic ScheduledFixed course content, fixed date, fixed location, fixed length, multiple organisations - All you need to do is choose which course you would like to attend and contact us to book!PrivatePrivateFlexible course content, flexible training date(s), flexible location(s), variable course length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.VirtualVirtualThese courses can be attended from anywhere.
- Virtual Training
Are there any aspects of the course which you feel require improvement
No, excellent pace and plenty of hands on experience
J.H. Breedon Northern Ltd, Crystal Reports Level 1
Following this training what are you going to do differently
Use Teams effectively
D.T. Watmos, Outlook Overview and MS Teams for Hosts
Following this training what are you going to do differently
Everything. I will adapt my new skills and integrate them into my work as I do work with large data sets
L.D. Nothumbrian Water Group, Excel Level 3
Following this training what are you going to do differently
Not refer to internet as much for any Excel problems! For what I require in my work I feel more confident with the knowledge I've gained after today. Also feel I have more knowledge to help my seniors in other Excel based projects.
R.Y. GSK, Excel Level 3
Following this training what are you going to do differently
Ensure we all use MS Project for live project programming so that I can use it to create an overall programme. I will then use the project overview for reporting.
A.R. Adler Allan, Microsoft Project Essentials
Following this training what are you going to do differently
A lot! Wish I could get back all the time I spent struggling with formats and sorting much clearer now and I feel confident it will be so much easier and quicker going forward. Thankyou!
B.B. Riverford, Excel Essentials
Very valuable and practical information. Helped develop team work
A.M. Tyne Health, HR Essentials
Which part of the course did you find particularly valuable
All useful particularly graphs, making tables and copying formula
G.H. Capstone Foster Care, Excel Level 1
Public Scheduled Courses
Prices per delegate. All prices exclude VAT.
11 Aug - 13 Aug 2025
Virtual
£1895
18 Aug - 20 Aug 2025
Virtual
£1895
01 Sep - 03 Sep 2025
Virtual
£1895
08 Sep - 10 Sep 2025
Virtual
£1895
15 Sep - 17 Sep 2025
Virtual
£1895
22 Sep - 24 Sep 2025
Virtual
£1895
06 Oct - 08 Oct 2025
Virtual
£1895
13 Oct - 15 Oct 2025
Virtual
£1895
20 Oct - 22 Oct 2025
Virtual
£1895
03 Nov - 05 Nov 2025
Virtual
£1895
10 Nov - 12 Nov 2025
Virtual
£1895
18 Nov - 20 Nov 2025
Virtual
£1895
26 Nov - 28 Nov 2025
Virtual
£1895
01 Dec - 03 Dec 2025
Virtual
£1895
08 Dec - 10 Dec 2025
Virtual
£1895
16 Dec - 18 Dec 2025
Virtual
£1895
Private Courses
Flexible dates, location and content. All prices exclude VAT.
Please contact us to discuss your ITIL® 4 Foundation Certificate in IT Service Management course, we have many solutions available to ensure you receive the best training possible.
Learn with IT Training Solutions. Small course sizes. Course materials included. Flexible ITIL® 4 Foundation Certificate in IT Service Management course content. Expert trainers and tried & tested training methods. Many course materials available online using your personal training account.
Please contact us to book a place or request a quote for your ITIL® 4 Foundation Certificate in IT Service Management course.
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IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk
Printed:8/12/2025 10:56:32 PM
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk
Printed:8/12/2025 10:56:32 PM