Training Course

Decision Making and Problem Solving

PDF
1 Day

Course Overview

Common problems are just that - all too common. Often they require a standardised language and approach to problem solving across an entire organisation. This course assists organisations in developing a standardised, yet flexible problem solving process that integrates easily into any current organisational format.

Course Prerequisites

    • No previous knowledge is required.

Included with this course

    • Lunch and refreshments when training is delivered at our training venues
    • Comprehensive course materials and exercises

Course Content

  • Introduction

    Using a six step model
    Accepting ownership of problems
    Problem-solving vs. decision-making
    It's a learning process

  • Understanding the Problem

    Assessing the problem
    Thinking logically and constructively

  • Collecting Information

    Searching for information
    Asking the right questions
    Talking to the people who matter
    Tapping other sources
    Presenting the facts

  • Getting to the Root of the problem

    Identifying the gap
    Separating symptoms and causes
    Identifying the root cause
    Using other techniques
    Identifying outcomes and restraints

  • Selecting the Options

    Examining all available solutions
    Asking questions
    Exploring common pitfalls
    Thinking laterally
    Developing a single option

  • Choosing the Best Solution

    Reaching an effective decision
    Deciding how to decide
    PMI - plus, minus, interesting
    Taking the logical route
    Relying on your instincts
    Avoiding the pitfalls

  • Getting it Solved

    Building a visual plan
    The art of delegation
    Maximising your chances
    Making things happen
    Learning from your results

 

Private Training

Flexible dates, location and content. All prices exclude VAT.

  • Private Courses

    Flexible dates, location and content. All prices exclude VAT.
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  • Decision Making and Problem Solving Course Options
    Private
    Private
    Flexible course content, flexible training date(s), flexible location(s), variable course length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.
    Bespoke
    Bespoke
    Bespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.
    Virtual
    Virtual
    These courses can be attended from anywhere.
  • Virtual Training

 

Course Reviews
Which part of the course did you find particularly valuable "Different ways to communicate with different types of people"

S.L. Profins Ltd, Introduction to Supervisory Management

"Excellent course"

G.N. , PowerPoint Essentials

Which part of the course did you find particularly valuable "Shortcuts, pivots, filters, links "

H.P. GSK, Excel Level 2

Following this training what are you going to do differently "This course has given me the skills needed to use microsoft projects in my workplace from having no knowledge of how to use it"

J.S. High Force Research, Microsoft Project Essentials

Any other comments or recommendations "Enjoyable 2 days, not overbearing and very informative "

J.G. Benfield Park Medical Group, Introduction to Management

Which part of the course did you find particularly valuable "Understanding the context I just do things and work out how it works but now understand how why they do what they do"

L. Bloom Procurement, Microsoft Teams in Office 365 Essentials

"Our trainer was always open to questions and was always clear on explaining the main objectives and tasks to do. Was very easy to follow and we covered all I expected for this level. Brilliant!"

M.S. Nissan, Excel Level 2

"I thought the training was delivered really well, the content was good and was set at the right level for the group"

M. NWL, Excel Level 3

 

Private Courses

Flexible dates, location and content. All prices exclude VAT.

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Please contact us to discuss your Decision Making and Problem Solving course, we have many solutions available to ensure you receive the best training possible.
 Learn with IT Training Solutions. Small course sizes. Course materials included. Flexible Decision Making and Problem Solving course content. Expert trainers and tried & tested training methods. Many course materials available online using your personal training account.  Please contact us to book a place or request a quote for your Decision Making and Problem Solving course.
Problem solving training courses in North East England, Durham, Washington, Newcastle, help with dealing with problems, how to handle problems
IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk
Printed:6/18/2025 3:30:56 PM